Is There a Minimum Order Amount?

The minimum order amount is $50.

What If the Items I Selected Are Unavailable?

Choose a substitute if you’d like for items that may not be available or leave a note for our personal shopper.
We’ll contact you about any substitutions or missing items.

What If I Am Not Satisfied with the Quality of the Items Picked?

Our associates pick and pack the freshest, best quality products for your order. We guarantee 100% fresh, quality products, if you are not satisfied, we will exchange or refund your items.

What is the Fee?

Our service fee is 5% of the order total and $25.99 delivery fee.

What is the Provisional Hold?

We temporarily authorize your card for the higher of $5 or 10% of the item total. It helps account for charges like items sold by weight and substitutions. Once your order is complete, we charge your card for exactly what is in your final order.

The difference between your final order total and estimated total at checkout will be reversed in 2-5 business days.

What Are the Payment Methods?

Credit and debit cards are the only payment methods accepted at this time.

Can I Add to the Order After It's Been Placed?

Yes, you can easily add to your order.

To do so, go to 'My Account', then to 'My Orders'. Click on the order reference number of the order you like to add to and then scroll down to 'Add to Order'.

If you add more than the 'Provisional Hold' amount you will be prompted to enter the difference of the amount owed.

How Do I Pick Up My Groceries?

When you arrive at the store, follow the directional signs, park in one of the reserve spots for pick-up and call or text the listed number on the designated parking spot signs.

When Can I Place an Order?

You can place an order at any time convenient for you, and collect your order on a day and time that is available that works best for you. Pick-up times are between 12:00pm and 7:00pm from Monday to Saturday and 12:00pm and 4:00pm on Sundays.

Is Delivery Available?

Yes! Delivery is available in partnership with Five Star Home Delivery. Simply 'Switch to Delivery' once you've selected checkout.

Delivery is available to the following areas:

• Smith's
• Devonshire
• Paget
• Hamilton Parish

What If I Am Unavailable to Receive My Delivery Order?

In the event that your order cannot be delivered successfully and is returned to the store, you have the following options:

1. Personally collect your order from the store.
2. Arrange for a new delivery time, incurring an additional delivery fee ($25.99).

If you anticipate that you will be unavailable during the scheduled delivery time, we recommend that you contact the store as soon as possible to reschedule the delivery.